Question 1

How do I choose my size?

Accepted Answer

Measure your foot and refer to the size guide on the product page. Fit varies by brand: if in doubt, compare with a pair from the same brand that you already wear.

Question 2

What is Express delivery?

Accepted Answer

Every pair can be shipped Express: delivery in 7 to 12 days, for CHF 7.90. You choose it at the Shipping step of checkout.

Question 3

What are the shipping costs?

Accepted Answer

Standard delivery is free. Express delivery is free from CHF 90 of purchases. Standard lead time: 12 to 15 days.

Question 4

Can I return a pair?

Accepted Answer

Yes, within 14 days of receipt, as long as the pair has not been worn and is in its original packaging.

Question 5

Which currencies can I pay in?

Accepted Answer

In Swiss francs (CHF), euros (EUR) and US dollars (USD). Choose your currency at the top of the page: prices, cart and payment are shown in that currency.

Question 6

Which payment methods are available?

Accepted Answer

The payment module currently runs in sandbox mode: no real charge is made until a payment provider is configured.

FAQ